Refund and Cancellation Policy

Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase

In case of dissatisfaction from our services, clients have the liberty to cancel their products and request a refund from us. Our Policy for the cancellation and refund will be as follows Order once placed can only be cancelled within 4 hours from the placing the order, you can write to our customer support team on sales@dentallabindelhi.com or call us on +919958589602 In such cases, the order will be cancelled and the money will be refunded to you within 48-72 business hours after the cancellation request.

You will receive the credit within a certain amount of days or maximum 2 to 3 business days, depending on your bank account's policies.

Cancellation Policy

For Cancellations please contact the us our customer support team on sales@dentallabindelhi.com.

Requests received later than 7 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.

You will receive the credit within a certain amount of days or maximum 2 to 3 days, depending on your bank account's policies.

Return Policy

You have 7 calendar days to return an item from the date you received it.

To be eligible for a return ,

  • Your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.
  • Your product should not seem to be used in any manner.
  • Your product should be original product sent by dental lab.

Refund Policy

Once we receive your item, we will inspect it and notify you that we have received your returned item.

At Excel Dental Lab, we do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below: Full Refunds Possible If: you received a defective item; the ordered item(s) is past its expiry date. Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 10 to 14 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours..

During peak seasons please allow up to 15-18 business days for your return to process. How to Request a Refund: To request a refund, simply email us your order details, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.

If you have any queries, contact us on sales@dentallabindelhi.com or call us on +919958589602